Remote Support Troubleshooting Guide

What is the serial number of the Blindsight device?
​This can be found on the physical Blindsight device (BPU), or in the Devices tab in the reporting platform.
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What colour is the status light on the in-cab alert?
​Make sure Blindsight has been given at least 2 minutes to boot before confirming.
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What colour is the status light on the BPU?
​Make sure Blindsight has been given at least 2 minutes to boot before confirming. See BPU status light info here.
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Can you see an image for every camera on the device configuration page?
​One of the most common reasons Blindsight isn't detecting is because a camera is not working, or the alert zones are misconfigured. Work through the camera troubleshooting steps here.
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Can you see the device online in the Devices list in the reporting platform?
Follow the device offline troubleshooting steps here. Ideally, find an alternative data connection via hotspot or ethernet if possible before escalation.
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Can you find the most recent detection for the device in the reporting platform?
​The Reporting Platform is where detection videos, configuration and sensor field of views can be seen for more efficient troubleshooting. Look for the most recent detections generated by the device with the filters.
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As a last step before escalation, try power cycling the device and re-checking all of the above.