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Why can't I play video?
Why can't I play video?
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Written by Support
Updated over a year ago

All videos displayed in the timeline are stored locally on your Blindsight Processing Unit (BPU).

To play videos inside the timeline, the BPU must be online with a 4G connection.

The reason the device needs to be online is so that we can pull the video off the BPU, upload it onto the Presien cloud, and then play it in the timeline.

We deliberately don't upload all detections to minimise the data required to run the system and optimise performance.

Once the video has been played, it will be permanently be available in the timeline, even when the BPU is offline.

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